FabCare Annual Support Plan

FabCare Annual Support Plans

Keep your FabLight running smoothly with our FabCare Annual Support Plans. Whether you’re just getting started or managing high-demand production, we have a plan that fits your needs.

Free Plan

Our Free Plan offers basic support, including essential troubleshooting and guidance. Perfect for light users or those getting to know their machine. *Note: All existing FreshDesk account holders will automatically be placed in this tier. No further action is required. If you need to purchase Add-on Support Hours in the future after the Annual subscription enrollment window has closed, a minimum of 2-hours ($250/hr) per ticket submission will be required to receive support.

Basic Plan

The Basic Plan provides everything in the Free Plan, plus expanded access to technical support, ensuring you have the help you need to keep your operations running.

Advanced Plan

Step up with the Advanced Plan, featuring faster response times, priority support, and comprehensive troubleshooting. This plan is ideal for businesses that rely heavily on their fiber laser machines and need quick, reliable solutions.

Premium Plan

The Premium Plan offers full-service support, including top-tier response times, the highest level of priority, and access to every support service we offer. Choose this plan for peace of mind and the most reliable service to minimize downtime.

Additional Machines

For companies who own multiple FabLights, a $500 fee per additional machine is required in order to support your full operations. 

Why upgrade? Paid plans offer enhanced support features that ensure your machine runs smoothly with less downtime, faster responses, and priority service. Choose the plan that fits your production demands and maximize the productivity of your fiber laser machine.